Effective Date: 03/07/2025
At Berber Textiles , we are committed to providing high-quality digital products, including design patterns, mockups, and e-books inspired by rich Berber heritage and artistry. Please read our policy carefully before making a purchase.
Digital Products Only
All items available on BerberTextiles.com are digital downloads. No physical products are shipped.
No Returns or Exchanges
Due to the intangible nature of digital goods, all sales are final. We do not accept returns, exchanges, or cancellations once the download link has been delivered.
Refund Policy
We do not offer refunds unless:
The file is corrupted or unreadable and a working version cannot be provided.
You were charged multiple times for the same product.
If you believe your situation qualifies for a refund, please email us within 7 days of purchase at [email protected] with:
Your order number
A description of the issue
Any relevant screenshots or error messages
We will do our best to resolve the issue or offer a replacement where possible.
Incorrect or Duplicate Downloads
If you experience technical issues with your download or accidentally purchased the same item more than once, please contact us immediately. We’re happy to assist and ensure you receive what you paid for.
Contact Us
If you have any questions about your purchase, please feel free to reach out at [email protected]. We aim to respond within 24–48 business hours.